FirmClock Terms of Service

Founder-approved publication candidate. Counsel review remains pending.

Proposed publication URL: https://www.firmclock.com/legal/terms

Effective date: September 24, 2026

These Terms of Service (the “Terms”) are an agreement between FIRMCLOCK LLC, a New Jersey limited liability company (“FirmClock,” “we,” “us,” or “our”), and the person or organization that creates, purchases, administers, or uses a FirmClock account (“Customer,” “you,” or “your”). These Terms govern access to and use of FirmClock’s websites, applications, and related services (collectively, the “Service”).

If you use the Service for an organization, you represent that you have authority to accept these Terms for that organization. In that case, “Customer,” “you,” and “your” refer to the organization. Each invited user must also accept the version of these Terms and the Privacy Notice presented during account activation.

1. Eligibility and accounts

You must be at least 18 years old and located in the United States to create or use a FirmClock account. The Service is intended for professional and business use, including use by accounting firms, law firms, other professional-service organizations, businesses, and independent professionals.

You must provide accurate account information, keep it current, protect credentials and recovery methods, and promptly notify us if you suspect unauthorized access. Credentials are personal to the user to whom they are issued and may not be shared. You are responsible for activity under your account to the extent permitted by law.

FirmClock currently operates a free beta for accounts it has enabled. Public self-service registration, checkout, billing, and live charges remain disabled until separately activated. No payment method is required and no subscription fee is charged during the free beta. Public signup may be activated only after FirmClock completes its release requirements and separately authorizes registration.

Workspace owners and authorized administrators may invite other users. Current roles include owner, administrator, reviewer, employee, and read-only roles. Permissions are based on workspace membership and role. A workspace must always have an active owner, and some administrative actions are limited to the owner or another authorized role.

2. The Service

FirmClock provides tools for recording time, managing clients and engagements or matters, inviting team members individually or in batches, importing supported CSV records, guiding workspace setup, submitting and reviewing timesheets, generating reports, and producing accounting and workspace portability exports. FirmClock may also offer migration assistance requested and authorized by Customer after the required secure transfer and operational controls are activated. Features may change as the Service develops, and some described import, migration, email, registration, export, or billing paths may remain unavailable until separately activated.

FirmClock is a recordkeeping tool. It does not provide legal, accounting, tax, payroll, employment, or other professional advice. It is not a payroll processor or a system for filing taxes, issuing invoices to a Customer’s clients, or determining compliance with professional or recordkeeping duties. Customer remains responsible for reviewing its records, maintaining required copies, and deciding how to use information produced by the Service.

We may identify some features as preview, beta, or early access features. They may be incomplete, change materially, or be discontinued. The current free beta has no uptime or service-level commitment.

3. Customer Data and professional information

“Customer Data” means information submitted to or created in a Customer workspace, including user and client names, engagement or matter labels, work categories, invitations, imported records and mappings, migration source information, time entries and descriptions, timesheets, review decisions, reports, and exports.

As between Customer and FirmClock, Customer retains its rights in Customer Data. Customer gives FirmClock a limited, nonexclusive right to host, copy, transmit, display, and otherwise process Customer Data only as needed to provide, secure, maintain, and support the Service; follow Customer’s lawful instructions; comply with law; and enforce these Terms.

Customer represents that it has the rights and permissions needed to submit Customer Data and instruct FirmClock to process it. Customer controls what its users enter, who may access its workspace, and how exported information is used. Customer is responsible for notices, consents, or authorizations required from employees, contractors, clients, or other people whose information it submits.

If Customer uses an import or migration feature, Customer authorizes FirmClock to process the selected source information for validation, reconciliation, import, support, security, and deletion under these Terms and the Privacy Notice. Customer remains responsible for keeping an independent source copy, reviewing previews and reconciliation results, confirming that mappings and imported records are accurate, and obtaining any rights or permissions required for the transfer. FirmClock may reject unsupported, unsafe, oversized, malformed, duplicate, or unauthorized files or records.

Customer Data may include confidential or professionally sensitive information. A law firm may enter client names, matter labels, or time descriptions. FirmClock does not determine whether information is protected by attorney-client privilege, work-product protection, professional secrecy, or another legal rule. Use of the Service does not create an attorney-client, accountant-client, fiduciary, or other professional relationship with FirmClock. Customer must decide whether the Service and its settings are appropriate for particular information and whether an additional agreement or safeguard is required.

FirmClock does not use Customer Data to train artificial-intelligence models, sell Customer Data, or use Customer Data for targeted advertising.

4. Privacy, security, and operational access

Our handling of personal information is described in the FirmClock Privacy Notice. For most personal information in Customer Data, Customer determines why and how it is processed and FirmClock processes it on Customer’s instructions. FirmClock separately determines how it handles account, billing, security, support, and service-operation information for its own business purposes.

We use administrative, technical, and organizational measures designed to protect the Service and Customer Data. No service can guarantee absolute security. FirmClock does not promise client-side encryption, end-to-end encryption, zero-knowledge storage, a particular security certification, or compliance with a professional or industry standard unless FirmClock separately agrees to that promise in writing.

If FirmClock determines that a security incident involving Customer Data requires notice, FirmClock will notify the affected Customer without undue delay and as required by applicable law.

FirmClock does not provide a support-impersonation feature. FirmClock personnel may receive time-limited, least-privilege access to Customer Data only for documented support requested by Customer, maintenance necessary to provide the Service, security or abuse investigation, an emergency threatening the Service or its users, or legal compliance. Customer approval is required for routine support access when reasonably practicable. Emergency, security, abuse, and legally compelled access may occur without prior approval when delay could cause harm or violate law. Access must be limited to the approved purpose, expire when the task is complete and no later than 24 hours unless reapproved, and be recorded for review.

If concierge migration is activated, operator access additionally requires the workspace owner’s case consent and an exact firm-scoped assignment. The current candidate limits each assignment to eight hours, requires a different operator to execute a final import after confirmation, and does not allow an operator to impersonate a Customer user or browse other workspaces. FirmClock will not accept migration datasets through ordinary support messages or email attachments.

Customer must use available access controls, promptly remove access that is no longer needed, and avoid placing credentials, payment-card numbers, or unnecessary sensitive information in free-text fields or support messages.

5. Free beta and future paid service

5.1 Current free beta

The current beta is free. It does not require a payment card, does not create a paid subscription, and does not automatically convert into a paid plan. An existing beta workspace will not be charged merely because FirmClock later activates billing. A workspace owner must affirmatively start the paid checkout flow and consent to the paid terms before any charge.

5.2 Standard paid offer after activation

If FirmClock separately activates paid subscriptions, the standard monthly price will be $29 per workspace per month, including up to five enabled human members, including the workspace owner. Each additional enabled human member will cost $3 per month. There is no self-service member cap. Firms of any size may use the Talk to Sales option to discuss a different written commercial arrangement.

An “enabled human member” is a person whose workspace membership is active and enabled for use. Pending invitations, inactive or revoked memberships, service identities, and time-entry activity do not count as enabled human members.

5.3 Paid trial and automatic conversion

After paid billing is activated, the standard paid trial will last 14 days. A payment method will be required when the paid trial begins, but the first subscription charge will not be submitted until the trial ends. Unless the owner cancels before the displayed trial end time, the trial will automatically convert to the monthly paid subscription and the first charge will be submitted at that time.

Before collecting billing information, the checkout flow must clearly display the price, trial duration and end date, automatic-conversion terms, recurring billing frequency, enabled-member calculation, taxes, and cancellation method. The workspace owner must expressly consent to those terms. If no valid payment method is available when the trial ends, FirmClock will not treat the workspace as paid and may restrict paid functionality while giving the owner a reasonable opportunity to update payment information or export Customer Data.

5.4 Member changes, quotes, and price changes

Only a workspace owner may approve a member change that increases the subscription price. Before confirmation, FirmClock must display the current enabled-member count, the resulting monthly price, and any immediate prorated charge.

Adding an enabled member after the subscription begins produces a prorated charge for the remainder of the current billing period. Removing or disabling a member reduces the enabled-member count beginning with the next renewal and does not create a retroactive credit for the current period. Trial-period member changes affect the price first charged after the trial. A displayed quote is valid only for the checkout or confirmation session in which it is shown; if the member count or pricing facts change, FirmClock must calculate and display a new quote before confirmation.

FirmClock may change standard prices prospectively by giving at least 30 days’ notice. A price change takes effect no earlier than the next renewal after the notice period and does not alter a prepaid period or a signed order.

5.5 Taxes

Displayed prices exclude sales, use, value-added, and similar transaction taxes. When FirmClock is legally required to collect a tax, the approved checkout must show it before Customer consents and FirmClock may add it to the charge. Customer is responsible for other taxes arising from its purchase or use of the Service, excluding taxes on FirmClock’s net income, property, or employees.

6. Payment, renewal, cancellation, refunds, and delinquency

Paid subscriptions will renew monthly until canceled. When billing is activated, Stripe will process payment information and recurring charges on its hosted surfaces. FirmClock may receive provider and subscription identifiers, whether a payment method is on file, and transaction status, but the FirmClock application will not receive or store card data or invoice details.

Customer may cancel a paid subscription at any time through the Stripe-hosted billing portal made available with paid billing or by sending a cancellation request from the workspace owner’s account email to [email protected]. Cancellation stops the next renewal and takes effect at the end of the current paid period. Customer may continue using the paid Service through that period unless access is suspended for security, unlawful use, or another permitted reason.

Paid fees are nonrefundable and noncreditable except where required by law, for a verified duplicate or erroneous charge, or when FirmClock terminates a paid subscription without cause before the end of a prepaid period. In the last case, FirmClock will refund the unused prepaid portion. Cancellation of a subscription does not by itself close the workspace or delete Customer Data.

If a payment fails, FirmClock or its payment processor may retry the charge and notify the workspace owner. Customer has a seven-day grace period after the first failed charge to update payment information. After the grace period, FirmClock may suspend paid mutations and other paid functionality while preserving owner access reasonably needed to manage billing and request an export. If payment remains unresolved for 30 days, FirmClock may terminate the subscription. Paying all past-due amounts may restore access if the workspace has not entered final closure. FirmClock will not delete Customer Data solely because payment is late without applying the workspace-closure and retention process in Section 7.

7. Workspace closure, exports, and deletion

The current product does not provide an in-product workspace-closure control. A workspace owner may request closure by emailing [email protected] from the owner’s account email. FirmClock will verify the requester’s identity and current owner authority before acting. Cancellation of a paid subscription and workspace closure are separate requests.

On the verified closure date, FirmClock may disable ordinary workspace access. For 30 days after that date, the owner may request a workspace export or ask FirmClock to reverse the closure if deletion has not begun. At the end of the 30-day period, FirmClock will begin deletion from active systems and complete it within seven days, subject to legal holds and the limited retained records below. Backups will expire through the ordinary backup cycle within 90 days after active-system deletion. If a backup is restored for disaster recovery, data already scheduled for deletion will be deleted again before ordinary use resumes.

FirmClock provides governed report and accounting exports and an owner-only workspace portability export. The Reports interface currently requests a 24-hour availability period and does not expose an expiry selector. Supported export requests accept an expiry from 1 through 168 hours. A workspace portability package may include Customer-visible account, membership, invitation, catalog, time, workflow, policy, commercial-status, audit, notification, support-access, and lifecycle records; it excludes credentials, authentication secrets, payment details, raw payment-provider events, and operational secrets. A downloaded copy is controlled by the person or organization that downloaded it.

FirmClock may retain billing and tax records for seven years; contracts, legal-assent records, legal notices, and privacy or deletion-request evidence for six years after the relationship ends; support communications for three years; and security and audit records for two years. FirmClock may retain information longer when reasonably necessary for a legal hold, dispute, investigation, or legal obligation and will limit the retained information to that purpose. The Privacy Notice gives additional detail.

Customer remains responsible for exporting and retaining records required for employment, payroll, tax, client, matter, ethical, or professional purposes.

8. Acceptable use

You may not, and may not help another person to:

9. Suspension and termination

We may restrict or suspend access when reasonably necessary to protect the Service or its users, respond to a security event, prevent unlawful or abusive activity, address nonpayment under Section 6, or comply with law. When practical, we will give notice and a reasonable opportunity to cure.

Either party may terminate these Terms if the other party materially breaches them and does not cure the breach within 30 days after written notice. No cure period is required when the breach cannot reasonably be cured or immediate action is necessary for security, legal compliance, or prevention of harm. FirmClock may discontinue the free beta on 30 days’ notice. FirmClock may discontinue a paid Service on 60 days’ notice and will refund any unused prepaid fees.

Sections that by their nature should survive termination will survive, including accrued payment obligations, ownership, confidentiality, retention, disclaimers, indemnity, liability limits, dispute terms, and general provisions.

10. FirmClock property and feedback

FirmClock and its licensors own the Service, software, documentation, visual design, and related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, FirmClock grants Customer a limited, nonexclusive, nontransferable, revocable right to use the Service during the applicable access period for Customer’s internal professional or business purposes.

If you provide suggestions or feedback, FirmClock may use them without restriction or payment, provided that doing so does not give FirmClock a right to use Customer Data outside Section 3.

11. Third-party services

The Service may rely on third-party infrastructure, communications, database, and payment services after the applicable providers are verified and activated. Those providers may process information as described in the Privacy Notice. FirmClock is responsible for selecting and managing its providers, but third-party services may experience outages or changes and may have separate terms presented directly to Customer.

12. Confidentiality

Each party may receive nonpublic information from the other that a reasonable person would understand to be confidential. Customer Data is Customer’s confidential information. The receiving party will use confidential information only to perform or exercise rights under these Terms and will protect it with at least reasonable care.

These obligations do not apply to information that the receiving party can document was lawfully known without restriction, becomes public without breach, is received lawfully from another source without a duty of confidentiality, or is independently developed without use of the confidential information.

The receiving party may disclose confidential information when legally required after giving notice when permitted and reasonably practicable. FirmClock may disclose Customer confidential information to personnel, service providers, and professional advisers that need it to perform services and are bound by confidentiality obligations.

13. Service changes and availability

We may improve, modify, or discontinue features. We will give reasonable advance notice when a material change is likely to substantially reduce core paid functionality, except when immediate action is required for security, legal compliance, or circumstances outside our reasonable control.

The Service may be unavailable from time to time. FirmClock does not make a service-level or uptime commitment in these Terms.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” FIRMCLOCK DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FIRMCLOCK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR CUSTOMER’S PARTICULAR PROFESSIONAL, LEGAL, TAX, PAYROLL, EMPLOYMENT, ETHICAL, OR RECORDKEEPING OBLIGATIONS.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply.

15. Indemnity

Customer will defend FirmClock and its officers, employees, and agents against a third-party claim arising from Customer Data, Customer’s violation of law or another person’s rights, or Customer’s material breach of Section 8, and will pay damages, costs, and reasonable attorneys’ fees finally awarded or agreed in a settlement approved under this section.

For a paid subscription, FirmClock will defend Customer against a third-party claim that the unmodified Service, when used as permitted by these Terms, directly infringes a United States patent, copyright, or trademark, and will pay damages, costs, and reasonable attorneys’ fees finally awarded or agreed in an approved settlement. FirmClock has no obligation for a claim caused by Customer Data, a Customer modification, combination with something FirmClock did not provide, continued use after notice of an infringement claim, or use outside these Terms. FirmClock may obtain the right to continue use, modify or replace the affected Service, or terminate the affected Service and refund unused prepaid fees. This paragraph states Customer’s exclusive remedy for an infringement claim.

The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party’s expense, and allow the indemnifying party to control the defense and settlement. A delay in notice excuses an obligation only to the extent it materially prejudices the defense. No settlement may admit fault by or impose a nonmonetary obligation on the indemnified party without its written consent.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

EXCEPT FOR THE EXCLUSIONS BELOW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID OR OWED TO FIRMCLOCK FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100.

The exclusions and cap do not apply to Customer’s payment obligations; either party’s indemnity obligations; a party’s breach of Section 12; Customer’s unauthorized use of FirmClock’s intellectual property; or a party’s fraud, willful misconduct, or gross negligence. They also do not limit liability that applicable law does not permit the parties to limit.

17. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey and applicable United States federal law, without regard to conflict-of-law rules.

Before filing a lawsuit, a party must give the other a written description of the dispute and requested relief and allow 30 days for good-faith informal resolution. Notices to FirmClock must be sent to [email protected] and the postal address in Section 20. This requirement does not prevent either party from seeking urgent injunctive relief to protect confidential information, intellectual property, account security, or tenant separation, or from filing an eligible small-claims case.

The parties consent to exclusive jurisdiction and venue in the state courts located in Ocean County, New Jersey, and the United States District Court for the District of New Jersey. These Terms do not require arbitration and do not include a class-action waiver.

18. Changes to these Terms

We may update these Terms prospectively. We will give at least 30 days’ advance notice of a material change through the Service, by email, or by another reasonable method, except when a shorter period is required by law or reasonably necessary for urgent security reasons. The notice will identify the effective date. Continued use after that date constitutes acceptance where permitted by law. If Customer does not agree, it must stop using the Service and may close its workspace under Section 7.

19. General terms

Neither party may assign these Terms without the other party’s consent, except that FirmClock may assign them in connection with a merger, reorganization, financing, sale of substantially all assets, or similar transaction. Any prohibited assignment is void.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations already due.

If part of these Terms is unenforceable, the remaining provisions remain in effect and the invalid part will be enforced to the greatest extent permitted by law. A waiver must be in writing and applies only to the specific instance stated. These Terms, the Privacy Notice, checkout disclosures, and any signed order or addendum are the entire agreement about the Service. If a signed order or addendum conflicts with these Terms, the signed document controls for that conflict.

Notices to Customer may be delivered to the account email address or through the Service. Formal legal notices to FirmClock must be sent to both the postal and email addresses below.

20. Contact

FIRMCLOCK LLC
1600 NJ-70
Lakewood, NJ 08701
United States

Legal notices: [email protected]